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Service 订购在 北京
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Service 订购在 北京
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分享   ID: 35343:2010


介绍

Customer service is the provision of service to customers before, during and after a purchase.

According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation."

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